Say you want to run a marathon, something you’ve never done before. The first thing you would do is research how to get yourself in shape, what foods you need to eat, what kind of training would be best, essentially what are the most effective methods to help you perform at your physical best.

Now say you want to improve performance methods in your organization, effect significant growth, or create a sustainable culture of holding on to gains while constantly improving upon them. How do you do that? What are the most effective methods or best practices which will help your organization perform at its optimal level?

At TAO, we love to ask these two questions. Where are you right now? Where do you wish to go? The Organizational Maturity Model is a diagnostic tool that not only assesses your organization’s current and desired state, it also introduces and evaluates the tools and techniques that will help you close the gap between your reality and your dream.

[The OMM draws on the Four Voices outlined in our Business Aligner Model. While the BA Model helps you identify and align your goals regarding the organization, the OMM specifically looks at the best practices and methods that will help achieve those goals. ]

Let us take you through it.



The OMM consists of an Assessment Questionnaire and a Radar Chart. The Assessment Questionnaire allows you to rate your organization in terms of its maturity level within certain specific parameters that pertain to each of the Four Voices.

Now there are several questions which arise. What are maturity levels? What parameters? What are the Four Voices? Let’s look at each of them.

The Four Voices are the different perspectives that inform a business. We call them the Voice of Wealth, the Voice of Customer, the Voice of Employee, and the Vector of Technology. You can read more about them in our Business Aligner Model.

Within each Voice, we have identified key parameters of maturity. The parameters are customized according to specific industries to provide you with a thorough context of your organization.

The organization rates itself in terms of 5 levels of maturity, namely

Level 1 – Beginner, which describes the urge to improve something that has already begun

Level 2 – Pilot, which describes effort and focused attention on one area

Level 3 – Deploy, which describes implementation of best practices across the board. At this level, the organization is considered healthy and able to meet their goals.

Level 4 – Integrate, which, as its name suggests, describes the integration of best practices into the standard operating procedure. Here, we view the organization as competitive and proactive in the industry.

Level 5 – Excel. This is any organization’s desired state, where it proves itself as a benchmark for consistent quality and productivity.

The ratings are based on the artefacts of the organization, tangible processes that give evidence of the actions taken, point the direction and indicate progress. The information retrieved from the artefacts is factual, not opinion. Sometimes you may believe that you are doing what you’ve set out to do, but a quick look at the artefacts will indicate that this isn’t the case.

Another question pops up. How does an organization rate itself?

Well, the Assessment Questionnaire is provided to all functional heads of the organization. Each individual completes the questionnaire, ensuring that there is no bias.

The functional heads then meet to discuss their assessment. This is an invaluable process as it challenges us to be objective and reveals the different perceptions that exist within the organization. Putting all the assessment ratings together, we either create an average or reach a consensus as to where the organization actually stands.

Once we have reached this stage, the ratings are plotted on the Radar chart to give us a visual representation of the current reality of the organization. We also use the Radar chart to show us where we wish to be, and by examining the artefacts or lack thereof, we can identify the best practices to help us get there.

The OMM is the only diagnostic tool that focuses on creating a holistic assessment of an organization through dialogue and consensus based on tangible evidence as produced by the organization’s artefacts. It may sound daunting, but it’s so easy that an organization can rank itself independently. We can help with clarifications and facilitate the process. This can then give you clarity on what areas you might need consulting on.

As always, our aim is to help your business move towards world class performance standards. The OMM shows you how to place one foot in front of the other.